Why didn’t I receive the coins?

1. First confirm whether there is a payment record. If there is no payment record, it is usually because of insufficient threshold; if it shows to be paid, you can check the specific reason in the “remarks” on the right.

2. If there is a payment record, it means that the payment has been made. Please wait patiently for the receiver to process the payment, or contact the receiver with the TXID in our payment record to process the payment or verify the reason for the failure; if you are using a full-node wallet, you need to synchronize block data and ensure that the data has been synchronized to the latest block height.